Drake P Ecm

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Verified Buyer

Scammer robbed me

Depop - Scammer robbed me
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Depop - Scammer robbed me - Image 3
I bought something on depop and seller isnt communicating or shipping out the item ive already bought
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Loss:
$30
Pros:
  • Cool finds
  • Cool people
Cons:
  • Long awaited orders

Preferred solution: Full refund

User's recommendation: Look at sellers sold products and reviews before buying

Carolyn P Ubk

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| map-marker New York, New York

Got scammed

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Depop - Got scammed
Depop - Got scammed - Image 2
Depop - Got scammed - Image 3
Got scammed on a purse where the seller gave a false tracking to my name. Depop allowed it seeing that it got delivered but I never received the product. Depop didnt look into instead they kept closing my disputes on it. Seller dipped out and deleted his account and Depop also didnt bother to look into that. Sent proof to them and again didnt look at my images. Needless to say Im out $181.00 not happy with this company.
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Loss:
$181
Pros:
  • Good deals
Cons:
  • No phone number to contact
  • Customer service is terrible
  • Customer service is limited to email

Preferred solution: Full refund

User's recommendation: Don’t buy from here ever!

Carolyn P Ubk

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Dispute refund

Depop - Dispute refund
Depop - Dispute refund - Image 2
Dont buy from this app they allow scammers to take your money and they dont do anything about it. When you contact them they keep closing out your disputes so they dont have to deal with you and you cant fight it anymore. Worst app ever!!! Also the scammer deleted his account so I cant contact them at all and again Depop doesnt want to see that.
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Loss:
$181
Pros:
  • Some good deals
Cons:
  • Unresponsive to buyer
  • Terrible customer service
  • Scammers a lot of them

Preferred solution: Full refund

User's recommendation: Go to Posh Mark or EBay they fight and have good customer service.

Kira D Rzl

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Never received item nor response from seller or Depop after multiple attempts to make contact; spent $50 for an item I will never receive

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Never received item nor response from seller or Depop after multiple attempts to make contact;...
Never received item nor response from seller or Depop after multiple attempts to make... - Image 2
Never received item nor response from seller or Depop after multiple attempts to make... - Image 3
Never received item nor response from seller or Depop after multiple attempts to make... - Image 4
I purchased an item on Depop from @barbarablanc0 on 12/7/23 and paid $48.51 through the Depop app. The seller promised to ship the item soon or tomorrow several times, and then stopped responding completely after I raised an issue through the Depop resolution center - and Depop claims to intervene if the dispute isnt resolved between the buyer and seller. It is now 1/26/24 and the item has not been shipped nor do I expect it to be. I have tried to contact the seller and Depop customer service repeatedly and have not gotten a response from either. Depops automated email response is that I havent raised a dispute through the app (which I did) so I need to do that before theyll intervene (which they didnt, even though as I stated they promise to do so). Theres also only a 30 day window for disputes, so if a seller keeps saying theyll send it to you but they dont and a month passes, Depop wont allow you to do anything. It allows completely fraudulent transactions and their customer service does nothing to prevent this, and actively ignores buyers complaints.
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Loss:
$50
Pros:
  • Possibly obtain items for cheaper than retail price
Cons:
  • Sellers are allowed to take your money without ever shipping item
  • Nonexistent and nonresponsive customer service

Preferred solution: Full refund

User's recommendation: Do not purchase anything from Depop unless you’re willing to lose the money and receive nothing in return

Hanaw H

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Verified Buyer

I bought and seller didn't send my item

Depop - I bought and seller didn't send my item
Depop - I bought and seller didn't send my item - Image 2
Depop - I bought and seller didn't send my item - Image 3
Depop - I bought and seller didn't send my item - Image 4
I bought 2 ring from seller name is @burnzz1 after she lied me that sent me the rong ring size even I told her my size is 5 so she sent size 7 also which is one of rings is Gucci and another one is Tiffany ring which is I didnt receive that item instead of I received the ring she sent opened envelope without the item so I want my refund it please and I want you to find that fake seller please because after she got money from my account straight away blocked me so please I need your help I look forward to hearing from you guys
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Loss:
$45
Pros:
  • Need customer service number and speak to you personally
Cons:
  • Not know if fake or not

Preferred solution: Full refund

User's recommendation: Please be aware from fraud people and protect us from fraud please

Jerissa B

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Verified Reviewer
| map-marker Sydney, New South Wales

Need help with a item I sold

Depop - Need help with a item I sold
Depop - Need help with a item I sold - Image 2
I sold my shoes and the person bought them but she hasnt been answering any of my messages for 4 days now or hasnt messaged me at all actually. I already shipped off the shoes yesterday and I just want to make sure that the person try doesnt claim the money back because I have already shipped of the shoes to her yesterday. I have attached the conversation between us and the picture of the receipt when I gave the shoes to the post office.
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Preferred solution: Concerned about a item I sold to a buyer

Leila G Uuf

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Verified Reviewer

About shipping refund.

Depop - About shipping refund.
Depop - About shipping refund. - Image 2
Hello, I just bought a skirt for my daughter, but the seller sent me a message saying that she couldnt find the skirt so she would refund me for it. The problem is that she refunded me only for the skirt ($15.04), but I paid a total of $21.71 with shipping. I asked her about it and she told me to get in touch with Depop. Since the order was canceled i cant find an order number. I have a print of the order on my email. Im sending a print of the order and the refund.
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Preferred solution: Full refund

Yesenia D Vnq

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Verified Reviewer

Money Transfer

Depop - Money Transfer
My money is not transferring. For the last weeks, it keeps extending the date to transfer into my account and every day it gets pushed back. I just started using the app. I have a couple transactions but now I dont want to move forward if I cant even get this bit of money.
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Preferred solution: Deliver product or service ordered

User's recommendation: 5/10

Anonymous

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Verified Buyer
| map-marker Oklahoma City, Oklahoma

They’re taking money from disabled people and they’re lying

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I am a seller they lied on me, took money from me Im a disabled person that they took a vantage of customer service on the responded one time to me. They block you when youre trying to resolve the problem. They said they were going to unblock my account because there was a mistake made they just dont answer 10 emails they dont respond back. This is not good for a person that is trying to establish their self. If you are disabled, they were use that against you, will not help you
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Asia M Gha

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Scammed

Depop - Scammed
Depop - Scammed - Image 2
Depop - Scammed - Image 3
Depop - Scammed - Image 4
Depop - Scammed - Image 5
Hello I purchased something from a seller and they blocked me , and the reviews on the page is saying the page is a scam I would like to get a refund !!!
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Loss:
$180

Preferred solution: Full refund

elena h Stc

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Verified Buyer
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Verified Reviewer

Daughter scammed-no recourse

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Depop - Daughter scammed-no recourse
Depop - Daughter scammed-no recourse - Image 2
Original review Jan 13, 2024
my daughter bought something, then was refunded one dollar and the seller blocked her and disappeared. eff you depop for not having more security or customer service. *** fly by night site
View full review
Loss:
$58
Cons:
  • Zero customer service and they allow criminals to scam people

Preferred solution: Apology

User's recommendation: my recommendation is you avoid this site

elena h Stc

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Verified Reviewer

Daughter scammed out of money

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Depop - Daughter scammed out of money
Depop - Daughter scammed out of money - Image 2
*** scammers were allowed to steal our money and then refunded us one dollar before disappearing. there is no recourse and no customer service. eff this lousy company.
View full review
Loss:
$57
Cons:
  • Allow criminals to scam people

Preferred solution: Full refund

User's recommendation: avoid this crap company

Tasha C Pbo

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Verified Buyer
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Verified Reviewer

Tracking status on order

Depop - Tracking status on order
Depop - Tracking status on order - Image 2
Seller states that the item was shipped out but Depop tracking service states that it has not been shipped I would like the status of the order
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Pros:
  • Large selection of items
Cons:
  • Reaching a live representative

Preferred solution: Would like to speak with customer service as to the status of the order … this is my first purchase so I was just looking for confirmation of shipping and the process.

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Anonymous
map-marker The Bronx, New York

I've been scammed

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Depop - I've been scammed
I placed an order and provided my correct home address, but the seller has purposely sent the package to the wrong address. The seller scammed me and sent it to the wrong addresses so the order will go back to him and I wont be able to get a refund.
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Mohammed I Hdu

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Verified Reviewer
| map-marker Hackney, Hackney

I think i got scammed

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Depop - I think i got scammed
Depop - I think i got scammed - Image 2
The seller on Depop is offering Canada goose jacket with £139.99,with the pictures that the real seller is offering the same jacket on eBay with £530 so what Im saying is the seller on Depop took the pictures from the seller on eBay and scammed me
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Kathy T Lhv

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Verified Buyer
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Verified Reviewer
| map-marker Rumson, New Jersey

Did not receive order

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Depop - Did not receive order
I ordered a pair of shoes and they ship via USPS. Said delivered and handed to person, well that person was NOT me, and they refuse to do anything about it. I advise anyone DO NOT ORDER FROM THEM BECAUSE THEY CAN SAY THEY HAVE A SATISFACTION GUARANTEE BUT OBVIOUSLY NOT. WHAT A JOKE, SO NOW I AM OUT $147 FOR SOMETHING THAT WAS HANDED (THEY SAY) TO WHOMEVER
View full review
Loss:
$147
Cons:
  • Do not honor their word

Preferred solution: Full refund

User's recommendation: DO NOT ORDER ANYTHING

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