Mimi B Dih

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Verified Reviewer

My account got locked I don't know why

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I tried to sell some clothes it was my first time selling clothes and I immediately got locked out of my account for no reason. Could someone please tell me why and what I did wrong and how to get it back. As I didn't think I had done anything wrong.
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Pros:
  • Good deals on items
Cons:
  • I got locked out my account for no reason

Preferred solution: My account back

Cristina T Yca

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Verified Reviewer

Cant get my money from selling an item

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It has been 2weeks and still no remedy. I still can't access the money from the items I have sold. I feel like this is THEFT. They keep giving me the run around. Saying they transferred my emails to other departments and they continue to avoid me issue. Depop had the worst customer service I have ever dealt with in my entire life. I don't understand how they're still in business.
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Loss:
$200
Pros:
  • Same as any selling platform
Cons:
  • Worst customer service ever

Preferred solution: Access to my funds from sold items. I have 5 star reviews from customers. I want to get my money from the item that they received.

User's recommendation: Use poshmark or mercari never depop

1 comment
Mariane Qyz

This has happened to me too! It’s been months, $200 USD that I can’t get out. I’ve tried everything and they’ve just stopped responding.

Jade M Ryo

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Verified Reviewer

Suspended account

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My account has been suspended without a reason and depop owes me money for an item i have sold that should have been paid on the 23/03/2024
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Dont use them

Marcelina H

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Verified Buyer
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Item not as described

Depop - Item not as described
Depop - Item not as described - Image 2
Depop - Item not as described - Image 3
Depop - Item not as described - Image 4
The Michael kors hand bag is a mini bag but the photos made big. No measurements given for guide. Similar bag in a different colour that I have is a much bigger one.
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Loss:
$32
Pros:
  • You get bargains
Cons:
  • No longer use paypal

Preferred solution: Full refund

User's recommendation: avoid seller

Ethan M Owa

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Verified Buyer

I have been scammed on depop and want a refund

I have been scammed on depop and want a refund
I have been scammed on depop and want a refund - Image 2
I have been scammed on depop and want a refund - Image 3
I have been scammed by someone and now it says their profile is unavailable. I have reported this through the app and its been over a week and nothing has been done
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Loss:
$105
Pros:
  • Clothes
Cons:
  • Scams

Preferred solution: Full refund

sean j Uwi

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Dispute

Depop - Dispute
i havent received my order its been st least almost a month in the half snd i still havent received mu order for my north face nuptse jacket navy blue size 2xl can you you inform me because i want a refund thank you
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Preferred solution: Full refund

Resolved
Max H Sbz

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Resolved: Taken money

Depop - Taken money
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I woke up this morning to 101 pounds taken out of my account when I have not even purchased anything from Depop I would like this to be sent back as Im not in the correct financial place to be loosing this amount of money when I have not spent it Im now in overdraft and its not fair at all I have proof Ive not purchased anything
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Loss:
$101

Preferred solution: Full refund

kenzie f Fwv

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I got scammed and depop won’t help

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I got scammed and depop won’t help
i bought an item this morning and the seller has deleted their account however the money is out of my banking account and pending and i cannot file for a refund as the seller has deleted their account. the app is so bad to help those who have been scammed and it is breeding ground for scammers and while depop sits by and does nothing for those like myself who have lost money
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Loss:
$38
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: use vinted instead

Dominic S Koi

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Didn’t get what I bought

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I have 2 things. So I bought a black moncler maya jacket from @tedwyn 4 days ago that and the box it came in there was nothing in it no coat. Then I bought jordan 4s yellow thunder from @joexbandz and hours after I bought this item he either deleted his account or blocked me and I really would love to get my money back I have got scammed
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Loss:
$331

Preferred solution: Full refund

User's recommendation: Beware

Riana K

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Verified Reviewer

My parcel was receved empty

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Can't find a number to speak to someone. Third time I have tried to buy from Depop and each time there have been issues. After the current issue is resolved, I won't be using Depop again.
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Cons:
  • Fake products with no authentication checks or seller checks

Preferred solution: Full refund

User's recommendation: It's a let down

Lachandra Wtj

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Verified Buyer

Someone's took £70 out of my account

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Depop - Someone's took £70 out of my account
I got 70 pounds took out of my bank for no reason at all and I havent gotten an account on Depop and I would like to know why ? I would like to make a report on this and get some answers as thats a lot of money thanks Carla.
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Loss:
$70

Preferred solution: Full refund

1 comment
Trudy K Jlh

£200 taken from mine I emailed several times and I've heard nothing. Can't find a number to get in touch with them.

I'm foaming . They're an absolute joke!

Amariah Jdv

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Verified Reviewer
| map-marker Howell, Michigan

Account got suspended

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Depop - Account got suspended
My account got suspended, and I made a bad mistake by posting item that I shouldnt have, I can get another chance to get my account back I would truly appreciate it,thank you
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Ethan S Dit

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Verified Buyer

I got scammed through their app

Depop - I got scammed through their app
I spent 90 dollers on a carhart jacket, then the account was deleted so I lost my money. Theres no way to get my money back, my number is 423400****, you can call me and Ill give you all my account information I just want my money back.
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Loss:
$90
Pros:
  • Good stuff
Cons:
  • Scary

Preferred solution: Full refund

User's recommendation: Don’t try and find steals that are too good to be true

Aron H Ylq

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I've bought an item and it's not been received and seller is not replying to messages

Depop - I've bought an item and it's not been received and seller is not replying to messages
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Depop - I've bought an item and it's not been received and seller is not replying to... - Image 3
Depop - I've bought an item and it's not been received and seller is not replying to... - Image 4
I've bought an item and it's not been received and seller is not replying to messagesI've bought an item and it's not been received and seller is not replying to messagesI've bought an item and it's not been received and seller is not replying to messagesI've bought an item and it's not been received and seller is not replying to messages
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Loss:
$65
Pros:
  • Cheap prizes
Cons:
  • Fakes
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Not really as there is no customer service to deal with any problems

Anonymous

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Verified Buyer
| map-marker Sydney, New South Wales

Payment issue

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Depop - Payment issue
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I sold two Depop items and I havent yet received the money for either of them and my mistake but I shipped one of the items before receiving the money thinking it would come in but now a month later I still have not received the money. This is upsetting as I have given away my clothing for free which is worth $$.
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User's recommendation: Make sure you get your payments before shipping